Inventory Software, Invoice Software, Invoicing Software, Billing Software, Quote Software and Inventory Control Software for Windows. Easy to use, FREE to try!
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There are over 70 questions below, categorized into 4 groups (A-D). Click on a group heading to go to that group or you can scan down the list below. Please read through these questions/answers. If you still need help, send email to info@mrtec.com or call us at 321-951-2268 for more detailed questions. We are always happy to help, so please let us know how we can help you!

  Our Blog has detailed articles on using the features of our programs. It is a great resource for help. Click here to visit our blog.
 

A5 - Can I create an audit trail or password-protect the system?

A6 - Can your system print mailing labels for my packages?

A7 - Can I add a fee to my customer accounts?

A8 - PLEASE backup your data files! Safeguard your data!!

A9 - How do I move data from computer A to computer B?

A10 - Are there any user-defined fields in your programs?

A11 - Can I send out late (past-due) notices to my customers?

A12 - Are your programs multi-user?

A13 - Can I print the customer notes on my reports?

A14 - Can I email invoices to some customers and postal mail the rest?

A15 - What does "Error 5XX" mean when I try to email an invoice?

A16 - Can I import data into your programs?

A17 - Can I export from your programs?

A18 - Do you have barcode reader support? Can I print barcodes?

B9 - Can I customize my invoices and statements?

B10 - I already have my own logo on my letterhead stationery. Can I print my invoices and statements on my letterhead?

B11 - I have a small printer. Is there anything I can do to speed up the printing of my invoices?

B12 - I changed the size of my invoice body font and now the sales message doesn't appear on my invoices? What's going on?

B13 - Can I print more than one copy of the invoice? What about packing slips and remittance copies?

B14 - I have a customer with a zero balance that I want to delete but the system tells me they have invoices on file and I can't delete the record. What can I do?

B15 - What are the transaction code types displayed next to each invoice in the Invoice Manager?

B16 - What is the quickest way to see a customer's aging totals and account balance?

B17 - How can I view all the transactions against a single account number?

B18 - I bill the same service every month. Do I have to type the same line items on each invoice?

B19 - I have an Inventory Tracking program. Where can I get the information I need to plug into my inventory system? What about my general accounting program?

B20 - My customers give me deposits all the time. Can this program handle deposits?

B21 - I entered a $100.00 deposit from my customer and later I did a $100.00 invoice. The customers account balance is zero, but the deposit and the invoice still appear on my Aging Report. How do I get them off the report?

B22 - I need to track and bill my time on different projects. Is there any way I can do it using your system?

B23 - Can I email invoices to multiple email addresses?

B24 - We use a non-American date format. Do you have an option for displaying the date in another format?

B25 - I have two different customers with the same name, but your system does not allow duplicate customer names. What can I do?

B26 - Why is the Print Invoice Checkbox dimmed on the invoice? Why is the checkbox under it dimmed?

B27 - Why is there no place on the invoice to enter a shipping charge?

B28 - What does the on-hand quantity + old quantity mean?

B29 - Can I put a place on the invoice for a customer signature area?

B30 - Why isn't my invoice calculating tax?

B31 - Can I print out individual receivers on each page?

B32 - Can I delete old invoices and PO's?

B33 - Can I put a comment under the product description or extend the product description?

B34 - Can I use pre-printed forms?

B35 - Why don't I see my company name or the word "INVOICE" on the top of my invoice when printed?

B36 - Invoice/PO Numbers and sorting issues in the Invoice/PO Manager window.

B37 - Can I print a single Customer Statement?

B38 - Why don't PO's increase my stock levels?

B39 - Will the invoice/PO addresses fit in a window envelope?

B40 - Can I customize the Customer Statement?

B41 - How do I print a paid receipt?

B42 - Can I use a different sale price for the same product?

B43 - How do I add a message on the Customer Statements?

B44 - Why do my emailed invoices look different than my PDF invoices?
 

C3 - Why don't I see any text printed on my envelopes?

C4 - What are the printer DPI (dots-per-inch) / measurements / settings for my printer?

C5 - I turned the shading option on and all it does is print lines in the shaded area. Why is this happening?

C6 - When I print my invoice the extended prices run off the end of the page. How do I fix this?

C7 - I am having printing problems...

Other Related Topics:

B11 - I have a small printer. Is there anything I can do to speed up the printing of my invoices?

D2 - I charge all my work to one product code when billing my customers, but later, I want to move the charges from that product code and split the charges against different product codes. Can I do this with your system?

D3 - How do I write-off a bad (unpaid) debt?

D4 - Unit price for same product/different sales price...how?

D5 - How do I handle down-payment to apply to an invoice?

D6 - How to track inventory used by a Job or Project?

D7 - Can I do Quotes?

D8 - Do I ever need to rebuild my data files?

D9 - Why does the Repeat Billing Wizard still generate an invoice for an inactive account?

D10 - I have a customer name longer than 35 characters. What do I do?

D11 - Can I fax my invoices/statements through my computer to my clients?

D12 - Can I charge multiple taxes on my invoices?

D13 - How do I handle GST?
 

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