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C. Printing / Graphics / Envelopes / Labels


C-1. I created a bitmap picture logo and added it to my invoice but when it prints its very small, what can I do?

You will need to create a larger bitmap image. The reason is because the print resolution that your printer uses is much better than that of your screen, so the logo prints smaller. We could have defined an area on the layout and "stretched" the picture into it, but this will result in a distorted image. We choose not to limit the size of your bitmap. You must simply make your image larger. Please note that by increasing the size of your bitmap requires more ink/toner from your printer and therefore might not be a good idea if you print a large amount of forms. 


The size of your printed logo is actually determined by the resolution DPI (Dots-Per-Inch) setting of your printer as you have setup in Windows! In other words, your logo will print larger at a 300 DPI setting than it would at 600 DPI and the size and print quality is actually determined by YOUR printer as you have it defined in Windows Control Panel. Try a 300 DPI setting before using a 600 DPI setting. You can get to your printer setup by using the Windows Control Panel - Printers option. Also note that all of our settings for envelopes, mailing labels, form settings, etc., are all in DPI measurements. This means that if you are printing at 600 DPI, a setting of 600 in our program equals one inch, and 300 would equal 1/2 inch. Likewise, if you are printing at 300 DPI, a setting of 150 would equal 1/2 inch. If you are not sure what your DPI is, try moving the printing by 1 inch by adding/subtracting 600 to/from the number you are adjusting. If it moves too far, try 300 instead. Also, some printers can print at 1200 DPI and higher, so if text gets 'scrunched' up when printed, you will need to increase the values by 300, 600, 1200 or higher. Simply keep doubling the settings until you find the one that works for you, then make any small adjustments you need to get the printed text just where you want it. Since we use DPI measurements in this software, you can make your adjustments to printed output with pin-point accuracy!
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C-2. Why do my envelopes and mailing labels print all scrunched up and the lines print on top of each other, or print too far apart?

Please see the DPI notes above. You will need to double the label height and width. Quite simply, you are trying to print with DPI settings that do not match your current printer resolution. Also note that we have eight (8) pre-defined label layouts. Four are designed for 300 DPI and the other four for 600 DPI as indicated by those numbers in the file name. Therefore, if you are currently printing at 600 DPI, and you are using one of our 300 DPI layout files, your text will print all scrunched up and on top of each other. Either open the 600 DPI layout file instead, or double the label height and width of the 300 DPI file.

Please Note: If you open the Label Wizard, pull down the Label Menu and choose the Calibration Ruler option, a ruler will be printed on your printer to help you determine your printer DPI measurements. Note that on the bottom of the calibration ruler page you printed, we tell you what the DPI measurements of your printer appear to be, i.e., 300 DPI, 600 DPI, 1200 DPI, etc. Once you know the DPI of your printer, it makes it easy to adjust labels, envelopes, forms, etc. because you know how many dots-per-inch equal one inch in printer settings.
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C-3. Why don't I see any text printed on my envelopes?

You are either feeding your envelope into the wrong spot on your printer's paper tray, or you need to increase or decrease your envelope TOP margin setting. Try increasing/decreasing the TOP margin by 1200 and see where the text prints on the envelope. Once any text prints on the envelope, make adjustments to the TOP and LEFT margins until you get the text exactly where you want it. Increase the TOP margin to move text down on the envelope, and decreasing the TOP margin will move the text up. An increase to the LEFT margin will move text further to the right, while a decrease in the LEFT margin will move text left. Remember that you have pin-point accuracy with these settings. Play around with the settings until you get the desired settings.  
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C-4. What are the printer DPI/measurements/settings for my printer?

Our Calibration Ruler will tell you. Please see question# C-2 above for details.  
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C-5. I turned the shading option on and all it does is print lines in the shaded area. Why is this happening?

This happens if your printer is printing less than 300 DPI (see question C-1 for a good explanation of DPI settings and how it relates to your printer setup). For the shading to work properly, use a 300 or 600 DPI setting on your printer. 
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C-6. When I print my invoice the extended prices run off the end of the page. How do I fix this?

This would happen if you are printing with a font that is too large, or using a non-standard font. Edit your company setup, go to the forms options, then click the "headers/fonts/colors" button. At the bottom, change the invoice body text font. Try Arial, size 10. Don't forget to save your changes and exit the Company Manager. Then re-print the invoice. Should that not work, if you are printing at 1200 DPI resolution or higher, try printing at 300 or 600 DPI and see if that makes a difference, although that can only happen in rare cases.
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C-7. I am having printing problems...

99% of printing problems are caused by a faulty or corrupted printer driver. You should uninstall and reinstall your printer under windows. This will give you a fresh printer driver. Use the printer driver that came on the Windows CD. If it is not listed on the CD, get an updated printer driver from the printer manufacturer to match the Windows Operating System you are using. Also, check to make sure that you have the correct paper size selected in your printer setup under Windows, and that the printer you are trying to print to is set as the default Windows printer. Please note that when you press the print button in our program, the status bar at the bottom will say "invoice sent to windows print queue." At this point, the printing is out of our hands, so the problem you are experiencing is between windows print manager and your printer. Next, people say, "Well, my printer works with all my other programs, why not yours?" The reason is our programs print a lot of graphics, and need the correct windows print driver, whereas programs only printing text can work with the limited print driver. As of this writing, we have been diagnosing printer problems for 14 years in 85 countries. To date, we have never had to make a change in our program regarding printing, as ALL of the problems have been resolved when the customer installs the correct printer driver to match their printer and their version of Windows.
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